Tracking Member Satisfaction Using Net Promoter Score (NPS®)
March 30, 2023
Health system based fitness centers are retail businesses. Customer service and member satisfaction are key success metrics, and should be tracked regularly to ensure member satisfaction and good business health. A well-accepted retail industry measurement is the Net Promoter Score (NPS®) system. The NPS® is based on a simple ten-point scaled response to the following […]
read more